Faq

Q:  What is the shelf life of our Jar Cakes?

Our jar-cakes have a shelf life of 3-5 days, depending on the flavour. Please refer to the best before date located on your jar before consuming.

Q:  Do the jars require refrigeration?

Our jar-cakes do not need refrigeration. For the freshest tasting jar-cakes we recommend eating them on arrival.

Q:  I have a peanut/tree nut allergy. Are your cakes safe to eat?

Our jar-cakes may contain traces of nuts. If you are affected by any food allergies we respectfully ask that you refrain from ordering our product. Traces of nuts may be present 🙁 .

Q:  How do I track my parcel?

Your parcel is scanned at each stage of its journey. To get an ETA of when your parcel will be delivered, please check our Transit Time tool (pre-delivery) or our Track & Trace tool (if the item is already in transit).

Q:  What should I do if my parcel hasn’t arrived?

First, use our Track & Trace tool to see if it’s in transit. If it doesn’t show up there, you can contact Star Track (contact us), don’t forget to provide them with your tracking (consignment) number. Please reach out if you need any assistence by contacting us at customersupport@themasonbaker.com.au. We know how it can be dealing with big companies!

Q:  Can I arrange a delivery for a specific time?

We do not deliver at specific times, however, we ship all our parcels via express courier! If you order before 2pm your order will be with you the following business day (Monday-Thursday) 🙂

Q:  What happens if i order on Thursday night or Friday? 

Orders are send via overnight express airfreight. If you place an order Thursday night or Friday, your order will be shipped first thing Monday morning 🙂 This saves your Jar-cakes being stuck in a warehouse over the weekend!

Q:  Why are shipping rates so high when sending to Western Australia, Northern Territory and Tasmania? 

Priority postage in Australia is an expensive service! Australia is trailing the rest of the world when it comes to ecommerce and affordable logistics. For lower shipping rates we ask to send to a place of business in a city.